When better understanding drives better outcomes.Now we're talking.
Rezonate is an engagement intelligence company built through more than a decade of healthcare deployments. Our platform, kira, helps organizations manage high-volume conversations, complete supported workflows and bring in staff when personal attention is needed.
Most systems were built to process. We were built to help people move forward.
Enterprise systems can store information, process requests and move work through a queue. They are less effective at helping a person get from a question to the right next step. Rezonate closes that gap by bringing context, conversation and supported action together across the channels people already use.
Every interaction moves people forward.
MissionCarry context across conversations, channels and systems so the right action happens and the work gets done.
supporting healthcare engagement
interactions supported to date
languages supported
Built through real healthcare operations. From answering questions to helping people complete the next step.
Rezonate began as KeyReply in Singapore and developed its platform through years of work in regulated, multilingual healthcare environments. Today, kira supports patient-engagement workflows used across Singapore’s public hospital system.
High-stakes conversations require approved information sources, defined actions, escalation rules and a clear role for staff. Healthcare taught us to build those controls into the way kira works.
In 2026, KeyReply became Rezonate. The new name reflects how the platform had evolved, from answering individual questions to helping organizations manage conversations, complete supported workflows and learn from outcomes across channels. The company remains grounded in healthcare while applying the same operating discipline to other high-volume service environments.
The layer between what you know and what gets done.
Engagement Intelligence connects what an organization knows about a person with the conversation, action and outcome across channels. kira works with existing systems to understand what someone needs, manage the next supported step and route requests to staff when judgment, verification or personal attention is required.
Security, governance and outside validation.
Rezonate has developed its operating and security practices through years of work in regulated healthcare environments.
SOC 2 Type II
ISO/IEC 27001 certified
ISO/IEC 27017 certified
ISO/IEC 27018 certified
Gartner Cool Vendor, 2021
AI Verify Foundation general member
Governed automation, from day one.
Work with existing systems
kira connects with the channels, data sources and operating systems organizations already use.
Start with defined workflows
Each deployment begins with approved information, supported actions and escalation rules.
Keep people in the process
Requests requiring judgment, verification or personal attention are routed to staff.
Learn from live operations
Teams can review conversation and workflow outcomes to improve service over time.
The team behind Rezonate and kira.
Peiru Teo
Co-founder & CEO
Peiru worked across banking and private equity before building the company that became Rezonate. Over the past decade, she has led the development of its healthcare engagement platform and its expansion into new markets.
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Max Xu
Co-founder & CTO
Max leads the development of Rezonate’s conversational and orchestration technology, with a focus on accuracy, governance and staff escalation in regulated environments. He holds a master’s degree from Singapore Management University.
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Eric Pallay
Co-founder & Chief Growth Officer
Eric brings 25 years of experience across enterprise technology, healthcare and consulting, including leadership roles at Accenture and Velrada. He leads Rezonate’s commercial growth and market development.
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Start with one high-volume conversation.
Bring us a patient, customer or staff workflow. We'll show how kira could manage routine interactions, complete supported actions and involve your team when needed.