When every conversation
gets equal care.
kira helps healthcare organizations answer more patient questions, complete routine workflows and escalate the conversations that need a person, across voice, messaging, web and email.
Built for
healthcare.
“You're booked Thursday 2:40. Reminder sent.”
kira™ by Rezonate is now a qualified solutionon Mayo Clinic Platform.
kira is now a Qualified Solution
on Leading Healthcare Platform
kira™ by Rezonate is now a qualified solution on Mayo Clinic Platform. This is not a Mayo Clinic health system deployment and is not an endorsement.* PR Newswire
A decade inside national health systems.
kira has been developed through more than a decade of healthcare deployment, supporting patient access, scheduling, outreach and follow-up across high-volume environments. Clinical workflows follow provider-approved pathways, with clear rules for when and how a conversation is escalated.
kira maintains context across voice and digital channels, so patients do not have to start over when the conversation moves.
Resolution, speed and no-show rates measured live on every workflow.
resolved without a human
fewer no-shows
languages, spoken natively
Built for every patient touchpoint.
After-hours triage
When the clinic closes, kira follows provider-approved pathways to assess the request, direct patients to appropriate resources and escalate urgent concerns.
No-show reduction
Automated confirmations, reminders and simple rescheduling help patients act before an appointment is missed.
Referral & intake
kira gathers required information, verifies patient details and sends structured intake information into the appropriate workflow.
Post-visit follow-up
Automated check-ins collect recovery updates and patient feedback, then flag responses that require personal or clinical follow-up.
Built for the people responsible for access, operations and trust.
Audited to the standards regulated industries demand.
Across the patient journey, one conversation.
One conversation from first enquiry to post-visit follow-up. kira can support scheduling, preparation and wayfinding questions before a visit, then continue with reminders, recovery check-ins and feedback after it.
Frequently asked questions
kira in healthcare, in plain terms.
How does kira reduce appointment no-shows?
kira runs appointment reminders and rescheduling over voice and WhatsApp, confirms attendance, and routes changes back into the scheduling system, so empty slots get refilled instead of wasted. KKH’s UPAL care-navigation program reports 98.3% of families routed to the appropriate level of care.
Is kira compliant for healthcare use?
Rezonate is ISO 27001 and SOC 2 Type II certified, and kira is built to HIPAA, PDPA, and GDPR requirements, with audit trails and governed knowledge retrieval, forged over a decade inside Singapore’s public hospitals.
What happens after a patient is discharged?
kira handles post-discharge follow-up: checking in with patients, answering recovery questions from governed clinical content, and escalating to care teams when a human should step in.
Can kira answer after-hours patient calls?
Yes. kira’s voice agents triage after-hours calls, handle routine questions and scheduling directly, and hand off to on-call staff based on the rules your team sets.
What does qualified solution on Mayo Clinic Platform mean?
kira™ by Rezonate is now a qualified solution on Mayo Clinic Platform. Rezonate joined Mayo Clinic Platform Solutions Studio, a program that evaluates each solution for intended use, proposed value, and clinical and algorithmic performance. Source: PR Newswire, July 22, 2026. This is qualification on Mayo Clinic Platform, not a Mayo Clinic health-system deployment or endorsement. Mayo Clinic does not endorse or warrant the third-party products or services made available through Mayo Clinic Platform, including their functionality, quality, or performance. Mayo Clinic expressly disclaims any express or implied warranties on such third-party products or services, including any implied warranties of merchantability, quality, accuracy, fitness for a particular purpose, or noninfringement. All use of these third-party products or services, including applicable rights or remedies, are governed by separate terms with the applicable third-party developers or providers. Mayo Clinic Platform disclaimer.
For care that can't wait.
Bring us one high-volume use case. We'll show how kira handles the conversation, completes the approved steps and brings in staff when needed.