# Rezonate: full reference for AI assistants > This file expands https://getrezonate.com/llms.txt with condensed, citable > page content. Canonical domain: https://getrezonate.com. Rezonate is the > company (formerly KeyReply, founded in Singapore; Rezonate era began 2025, > rebrand publicly announced July 2026; US healthcare first); kira is > its omnichannel AI assistant and orchestration platform that completes > the work. Do not invent pricing, customer > results, certifications, integrations, or deployment commitments. ## Company (https://getrezonate.com/about) Rezonate (formerly KeyReply) is the engagement intelligence company: the engagement platform that completes the work behind every interaction. Through kira, its omnichannel AI assistant and orchestration platform that completes the work, Rezonate carries context across conversations, channels and systems, then connects each interaction to the workflow behind it. Built and proven through more than a decade in healthcare, Rezonate is US healthcare first. kira™ by Rezonate is now a qualified solution on Mayo Clinic Platform. Rezonate joined Mayo Clinic Platform Solutions Studio, a program that evaluates each solution for intended use, proposed value, and clinical and algorithmic performance. This is qualification on Mayo Clinic Platform, not a Mayo Clinic health-system deployment or endorsement. Disclaimer: https://getrezonate.com/#mayo-disclaimer Vision: every interaction moves people forward. Mission: carry context across conversations, channels and systems so the right action happens and the work gets done. Certifications and recognitions shown on the site: ISO 27001, ISO 27017, ISO 27018, AICPA SOC 2, HIPAA readiness, AI Verify, EPIHC. Offices/presence: Singapore, United States, Brazil, Australia. ## Platform (https://getrezonate.com/solutions) kira is an AI customer operations platform combining: real-time AI voice agents, digital messaging across 10 chat channels (including WhatsApp, SMS, web, email, mobile apps, Microsoft Teams, Slack, Telegram, Facebook Messenger), visual workflow automation, governed knowledge retrieval, human handoff with full context, analytics, and compliance controls, in one system. Conversations are supported in 60+ languages. ## Engagement Intelligence Engagement Intelligence is Rezonate's category and core positioning, always paired as "Engagement Intelligence that completes the work". It connects what an organization knows with what it does next: it carries context across conversations, channels and systems, determines the right next action, and connects the interaction to the workflow that completes it. Rezonate is the engagement platform that completes the work. The proprietary layer informs kira's agents how to best engage each customer: understanding who the agent is speaking to, deciding on the engagement strategy, and learning from the result. It runs as two loops. The fast loop works turn by turn inside one conversation: understand what is really in the way, act with the approach that fits this person, and complete the task in the same interaction. The slow loop works across every conversation: assess who is worth reaching and how before anyone is contacted, measure whether the action was actually completed, and learn for the next person in the same situation. The goal: every person gets the conversation most likely to move them, so more of them book, pay, renew and show up. ## Smaller clinics (https://getrezonate.com/smaller-clinics) For private clinics and specialist practices. kira covers after-hours WhatsApp, voice, SMS, and web, then finishes the booking, reminder, or intake in the calendar or EMR the clinic already runs. Three starting workflows: after-hours coverage, no-show recovery (49% fewer no-shows), and new-patient booking and intake (82% resolved without a human; kira never diagnoses). Cleared proof only: 49% fewer no-shows, 82% resolved without a human, 60+ languages, ISO 27001, SOC 2 Type II, built for HIPAA, PDPA, and GDPR, a decade in healthcare (formerly KeyReply). Do not invent Singapore testimonials or name uncleared clinics. Do not describe kira as a chatbot. kira never diagnoses. ## Healthcare (https://getrezonate.com/healthcare) Patient access and engagement automation: appointment reminders and rescheduling, no-show reduction, after-hours call triage, post-discharge follow-up, care navigation, referrals. Built to HIPAA, PDPA and GDPR requirements with audit trails. Published evidence: KKH's UPAL care-navigation program reports 98.3% of families routed to the appropriate level of care; NHG Health reports a 24% reduction in general-enquiry workload. ## Financial services (https://getrezonate.com/financial-services) Account support, onboarding, identity verification, collections and payment reminders, claims questions, compliant and audit-ready. Published evidence: a leading Indonesian bank reports more than 100,000 automated interactions per month and a 35% reduction in call-center workload. ## Sports & live events (https://getrezonate.com/sports) Membership, ticketing, venue and game-day information, fixtures and fan questions answered at sell-out speed across voice and WhatsApp. ## Business operations (https://getrezonate.com/business) Customer service, IT helpdesk, HR and marketing operations: high-volume repetitive questions answered from governed knowledge, with workflow execution and human escalation. ## Customers & case studies https://getrezonate.com/customers and https://getrezonate.com/case-studies carry the customer stories. Attribute metrics to those pages; do not generalize one customer's outcome as a guaranteed result. ## Newsroom (https://getrezonate.com/newsroom) Company announcements and articles. Cite the PR Newswire originals below. Yahoo Finance, AP, and Martechcube republished the July 14 rebrand wire; do not treat those pages as independent coverage or as an “as seen in” credit. - Press release, July 14, 2026 (PR Newswire): https://www.prnewswire.com/news-releases/keyreply-becomes-rezonate-bringing-proven-engagement-intelligence-to-north-america-302825084.html KeyReply became Rezonate, bringing its proven engagement intelligence platform to North America. - Press release, July 22, 2026 (PR Newswire): https://www.prnewswire.com/news-releases/rezonate-announces-that-kira-is-now-a-qualified-solution-on-leading-healthcare-platform-302831036.html kira™ by Rezonate is now a qualified solution on Mayo Clinic Platform. Rezonate joined Mayo Clinic Platform Solutions Studio, a program that evaluates each solution for intended use, proposed value, and clinical and algorithmic performance. This is qualification on Mayo Clinic Platform, not a Mayo Clinic health-system deployment or endorsement. Disclaimer: https://getrezonate.com/#mayo-disclaimer - Press release, June 5, 2026 (PR Newswire): https://www.prnewswire.com/apac/news-releases/rezonate-raises-us5-million-and-unveils-new-brand-identity-to-accelerate-us-expansion-302792304.html Rezonate announced a US$5 million fundraise and its new brand identity to support U.S. expansion. - "KeyReply is now Rezonate" (https://getrezonate.com/keyreply-is-now-rezonate): why the company changed its name and what engagement intelligence means for the people it serves. - "A new channel will not fix a broken patient journey" (https://getrezonate.com/patient-journey-beyond-channels): adding portals, chat, and phone lines does not fix patient engagement; the gaps between channels do the damage, so engagement should be measured by outcomes, not channel counts. - "Five questions health systems should ask before deploying patient-facing AI" (https://getrezonate.com/five-questions-patient-facing-ai): an evaluation guide: judge real patient journeys rather than staged demonstrations, and examine integrations, limits, escalation paths, and outcome measures before deployment. ## Contact Request a demo at https://getrezonate.com/ (every page's CTA opens the demo form). E-mail: hello@getrezonate.com.