Case Studies, Rezonate AI Customer Engagement
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Case studies

Customer case studies

Published outcomes from regulated organizations using kira. Full stories are summarized below.

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*Rezonate was formerly known as KeyReply.

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Start with one high-volume customer workflow.

Bring us a service, repayment or outreach process. We'll show how kira could handle routine conversations, complete supported actions and bring in staff when needed.

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Published outcomes

The results above, in brief. Full stories in the selector.

KK Women’s and Children’s Hospital (UPAL)

UPAL, built on kira at Singapore’s largest pediatric hospital, triages every inbound call 24/7, asks the questions a nurse would ask, and routes 98.3% of families to the right level of care.

NHG Health

NHG partnered with KeyReply to bring Generative AI to its HealthBot: one context-aware interface across WhatsApp, its app and its websites, cutting general-enquiry workload by 24%.

Leading Indonesian bank

Integrated KeyReply’s Conversational AI to automate more than 100,000 customer interactions a month, lifting loan-repayment rates by 25%.

Asahi Beverages

Evaluated the field on voice quality and speed. kira answered with natural, human-like conversations and near-instant response times, delivering results from day one.