For private and specialist clinics
Every patient answered.
No extra hires.
kira picks up every call and WhatsApp, books and follows up, and hands your team only the conversations that need a person.
The problem
One shared WhatsApp.
Two staff.
Nobody owns the reply.
Staff A thinks Staff B answered. Staff B thinks Staff A did. The patient is still waiting, and nobody can see it.
- INBOXUnread threads pile up between appointments
- OWNERNo one can tell who replied, or who should
- PATIENTSilence reads as “this clinic doesn’t care”
The phone rings hardest when nobody can pick up.
The morning booking rush. Lunch. After closing. That is when patients try, and when your front desk is busiest, or gone home.
Front desk hours are illustrative.
The cost of waiting
Every unanswered patient becomes an empty chair.
A missed reply turns into a missed booking. A missed reminder turns into a no-show. Every one of them is a patient who wanted to come in.
Not another inbox. The job, done.
A patient message arrives messy. kira works out what they need, takes the next step in your systems, and shows who owns it.
“hi can i see dr tan this week? knee still bad since the fall. only after work”
- IntentNew patient, knee pain, evening slot
- ActionBooked Thursday evening with Dr Tan. Intake form sent.
- Ownerkira. Front desk sees it first thing.
- StatusDone, written to your calendar
“Morning, I need to move my daughter’s appointment, the Friday one, we can’t make it”
- IntentReschedule a follow-up
- ActionMoved to Monday afternoon. Reminder set the day before.
- Ownerkira. The freed slot offered to the waitlist.
- StatusDone, no hold music
“hello? anyone there? messaged yesterday about my results”
- IntentResults question. Needs a clinician.
- ActionHanded to Nurse Aisha with the full thread. Patient told when to expect a call.
- OwnerNurse Aisha, visible to the whole team
- StatusAssigned. No double reply.
Illustrative scenarios. kira never diagnoses and hands clinical questions to your team.
kira
Answered · Booked · Logged
The morning after
Doors open.
Nothing is waiting.
Overnight bookings are in the calendar. Reschedules are done. The two threads that need a person are already assigned.
A decade in healthcare,
formerly KeyReply.
Already running in care
The same kira that runs patient conversations for health systems, sized for a clinic of five.
Patient data, handled properly.
Audit logs, tenant isolation and human escalation built in. kira never diagnoses.
- ISO 27001
- SOC 2 Type II
- Built for PDPA
- HIPAA
- GDPR
Fair questions. Straight answers.
Is this built for a clinic our size?
Yes. Start with the one workflow that hurts most: after-hours calls, no-shows, or new-patient booking. It fits a single practice or a multi-site group.
Will it replace my front desk?
No. kira takes the repetitive calls and messages, then hands your team the conversations that need a person, with the full context attached.
How long does setup take?
Weeks, not quarters. kira works with the calendar and EMR you already run. No rip-and-replace.
What does it cost?
Pricing depends on your clinic size and channels. We will walk you through it on a demo.
Is patient data safe under PDPA?
Rezonate is ISO 27001 and SOC 2 Type II certified, and kira is built for PDPA, HIPAA and GDPR, with audit logs and tenant isolation.
What happens when a patient needs a person?
kira hands off to the right person with the whole conversation, and tells the patient what happens next. It never diagnoses.
For every patient who can’t wait.
Start with the workflow that hurts most. kira proves itself on one, then covers your whole front desk.