Sports & Live Events AI, Fan Engagement by Rezonate

When you score points with fans
on and off the field.

Membership, game-day and fan questions, answered on every channel, so no fan waits and every message gets a reply.

Personalized agents, every conversation.

Built for
sports.

Now we're talking
Cart recoveryLive
Hi Jordan, that suite for the home opener is still in your cart. Want the secure link to wrap it up?
Yeah, go for it.
Secure link sent ✓
Loyalty & rewards
Thanks for calling.
Here's 15% off at the team store, see you at the game.
FANS15 · texted to your phone
Discovery · VoiceOn a call · 00:09

“Good news, home opener tickets just went live. Grab your seats before they're gone.”

EN · live
Parking directions sent in Spanish
Pre-match preparation · resolved in 9s
0
fans left waiting
From hello to handled

Never miss a fan.

What Kira does

Built for the roar of game day.

When thousands message at once, Kira scales instantly, answering membership, access and game-day questions without a queue or additional staff.

I'm coming tonight, what time do gates open?
Gates open at 5:30. You're at Gate C, seats 114, Row F.
Can I upgrade my seats?
Done ✓ Upgraded, new tickets sent.
Every channel, one Kira

Kira listens, reads and replies like a person across voice, chat, SMS, web and email, and connects each conversation to the action behind it.

VoiceWhatsAppiMessageRCSSMSWebEmail
0
fans left waiting, day or night
60+
languages, spoken natively
Proof, not promises

Resolution, speed and renewal rates measured live on every workflow.

24/7
Game-day support

fans get answers the moment they ask

3–4×
Membership renewals

sold and renewed by proactive voice

60+
Speaks every channel

languages, spoken natively

Key differentiators

Made for the business of sport.

TicketingCRMLoyalty
Kira agents
Partnership

Built around your fan journeys.

Plugs into your ticketing, CRM and loyalty stack, no rip-and-replace, and your use case shapes the roadmap.

Season renewal offer, in a club legend’s voice
MatchdayOff-seasonRenewal
Fan psychology

Right message, right moment.

Personalized by purchase history, loyalty tier and engagement behavior, across every cycle of the season.

Renewals completed ↑Cost-to-serve ↓
Revenue outcomes

We measure what moves the business.

Renewals completed and revenue per fan, not campaigns sent.

9+ years8 countries5 continents
Proven globally

Enterprise-grade, at scale.

Data privacy and channel compliance out of the box, in high-volume, multi-channel environments.

Where Kira goes to work
Gates · entry & wayfinding Box office · tickets Concourse · concessions Club store · merch
Stadium map

Every corner of the stadium, covered.

One agent behind the box office, the gates, the concourse and the store, and it's still there after everyone goes home, renewing seats and winning back lapsed members.

In the stadium: tickets, entry & wayfinding, concessions, seat upgrades, merch
Beyond it: membership & renewals, win-back, loyalty, post-match fan pulse
24/7/365 No hold music, ever Every channel

Frequently asked questions

Kira in sports and live events, in plain terms.

Can Kira handle game-day traffic spikes?

Yes. Kira answers membership, ticketing, and venue questions at sell-out speed across voice and WhatsApp, so no fan waits and every message gets a reply, even at kickoff peaks.

What kinds of fan questions does Kira answer?

Ticketing and entry, membership and renewals, venue and game-day information, fixtures, and merchandise questions, from your club’s own approved content.

Which channels do fans reach us on?

Voice and WhatsApp, plus web chat and other messaging channels, in one system, so a fan can start on one channel and finish on another.

How fast can a club get started?

Deployments are configuration-led rather than custom builds; scope and timing depend on your systems, channels, and use cases. Request a demo and we’ll map it to your season.

Fans roaring together at a match

For every fan in the stand.

See Kira hold a real sports conversation, your use case, your systems, your customers.