After-hours coverage
Voice and WhatsApp answered in seconds, evenings and weekends. Escalation to your team when a human must step in.
For private clinics and specialist practices
Fill the chairs. Answer every patient. Without hiring a night shift.
kira by Rezonate covers after-hours WhatsApp, voice, SMS, and web, then finishes the booking, reminder, or intake in your existing systems. Engagement Intelligence that completes the work.
The front desk
One shared WhatsApp. Two staff. Nobody owns the reply.
Shared WhatsApp
9:14 pm
Can I move my Thursday slot? Anyone there?
Front desk A: thought the other person answered.
Front desk B: thought the other person answered.
Still waiting.
The patient is still waiting. The chair is still empty.
- After-hours messages pile up while everyone assumes someone else answered
- Empty chairs from no-shows and late cancels
- Front desk hours burned on reminders, FAQ, and rebooking
- Another inbox tool still leaves humans finishing every thread
The difference
kira owns the thread and completes the action.
Patients book, reschedule, finish intake, and get follow-up without your front desk restarting the conversation. That is Engagement Intelligence that completes the work. Not another chatbot.
Three ways to start
Pick the workflow that hurts this month.
No-show recovery
Reminders, easy reschedule, waitlist fill. Clinics using kira see 49% fewer no-shows.
New-patient booking and intake
Enquiry to booked slot to completed forms in-channel. 82% resolved without a human. kira never diagnoses.
Voice and WhatsApp
Voice and WhatsApp. One completed loop.
Same patient context across call and chat. Booked actions write back to the calendar or EMR you already run. Beats a voice-only tool and beats a WhatsApp CRM that stops at the inbox.
01Voice call
02WhatsApp, same patient
03Booking, reminder, or intake finished
04Writeback: Calendar
05Writeback: EMR
How it works
From the first message to a finished action.
01
The patient reaches you
Voice, WhatsApp, SMS, or web, including after the clinic closes.
02
kira owns the thread
One owner for the reply. The same context stays with the patient if they move from a call to a chat.
03
kira completes the action
A booking, a reminder, a reschedule, or intake forms, in the channel the patient already used.
04
The result writes back
Your calendar or EMR receives the update. kira fits the systems you already run.
Human escalation
A person steps in when a person must.
Escalation is in the operating model from day one. When your rules say a human must take the thread, your team gets it with the context already gathered. kira never diagnoses, never prescribes, and never guesses at clinical advice.
Built for this month
Built for clinics that need results this month.
01
Start with one painful workflow
After-hours, no-shows, or new-patient booking.
02
Works with your existing EMR and calendar
No rip-and-replace.
03
Escalation and governance from day one
Your rules decide when a human steps in. kira never diagnoses.
04
Single-site practices and multi-site groups
The same operating model, sized to the clinic you run.
Cleared proof
Proof you can put in front of a partner.
49%
Fewer no-shows
Reminders, reschedule, and waitlist fill.
82%
Resolved without a human
Never a diagnosis. kira never diagnoses.
60+
Languages
Patients can stay in the language they used to reach you.
ISO 27001 · SOC 2 Type II · Built for HIPAA, PDPA, and GDPR · A decade in healthcare (formerly KeyReply)
Singapore
Stories from private and specialist clinics.
These slots stay open until a clinic clears a story for publication.
Frequently asked questions
kira for private clinics and specialist practices.
What does kira cover for a smaller clinic?
kira covers after-hours WhatsApp, voice, SMS, and web, then finishes the booking, reminder, or intake in the calendar or EMR you already run.
Does kira diagnose patients?
No. kira never diagnoses. Clinical decisions stay with your clinicians. kira handles scheduling, reminders, intake, and follow-up, and escalates when a human must step in.
How does kira reduce no-shows?
kira sends reminders, makes reschedule easy, and fills open slots from the waitlist. Clinics using kira see 49% fewer no-shows.
What does 82% resolved without a human mean?
82% of those conversations are completed without a staff member taking over the thread. That is booking, reminders, and intake. It is never a diagnosis.
Does this replace our calendar or EMR?
No. kira works with the EMR and calendar you already run. Booked actions write back. There is no rip and replace.
When does a person take over?
When your rules say a human must step in. Your team gets the thread with the context already gathered. kira never diagnoses.
Is kira a chatbot?
No. A chatbot stops at a reply. kira is Engagement Intelligence that completes the work: it owns the thread and finishes the booking, reminder, or intake.
What proof can we share?
49% fewer no-shows. 82% resolved without a human, and kira never diagnoses. 60+ languages. ISO 27001. SOC 2 Type II. Built for HIPAA, PDPA, and GDPR. A decade in healthcare, formerly KeyReply.
Can a single-site practice start with one workflow?
Yes. Start with after-hours coverage, no-show recovery, or new-patient booking and intake. The same operating model fits a single site or a clinic group.
Your clinic does not need another chatbot.
It needs Engagement Intelligence that completes the work.